Orders are processed within 2-4 business days, and tracking information is provided once shipped. We use Chit Chats for shipping.
We currently only ship to Canadian addresses.
If you haven’t received your order within 14 business days, please contact us for assistance.
All of our candles are handmade, hand-poured, and created in small batches. Due to the nature of our process and various factors, some candles may have minor cosmetic imperfections like frosting or small surface holes. These are purely aesthetic and do not affect the burn quality or scent throw. If you experience any issues with your candles, please don't hesitate to contact us—we're happy to assist!
Please contact us at info@bougiebyjoelle.com.
